Frequently Asked Questions

Everything you need to know about your RELX experience in Indonesia.

Are the products sold on RELX Indonesia Official authentic?

Yes, all products sold on our official store are 100% authentic. Each device and pod comes with a unique QR code on the packaging that can be scanned for verification on the official RELX website.

What are the available shipping options and delivery times?

We offer nationwide shipping across Indonesia using JNE, J&T, and SiCepat. For customers in the Greater Jakarta area (Jabodetabek), we also provide instant and same-day delivery services via GoSend and GrabExpress.

What is the warranty policy for RELX devices?

Our devices come with a 12-month limited warranty from the date of purchase. This covers manufacturing defects but does not include damage caused by misuse, accidents, or unauthorized modifications.

How do I claim a replacement for a leaking pod?

If you experience a leaking pod, please contact our customer service team with your order ID and a photo/video of the issue. We offer a replacement guarantee for pods that are found to have manufacturing defects.

What payment methods do you accept?

We accept a variety of payment methods including major Credit/Debit cards, Virtual Account transfers (BCA, Mandiri, BNI), and popular e-wallets such as OVO, GoPay, and ShopeePay.

How can I track my order?

Once your order has been shipped, you will receive an email notification containing a tracking number. You can use this number on the respective courier's website to monitor your shipment's progress.