Returns & Exchanges

At RELX Indonesia Official, we are committed to providing high-quality vaping technology and offer a comprehensive return policy for defective electronic components within the warranty period. To ensure a smooth process, please ensure all original packaging and proof of purchase are retained.

Return Process

• 1.
  Contact Customer Support

  Reach out to our official support team via the website chat or email with your order number and a clear video demonstrating the device issue.

• 2.
  Verification Process

  Our technical team will review your claim within 24-48 hours to determine if the defect is covered under our standard manufacturing warranty.

• 3.
  Ship the Product

  Once approved, securely pack your device and ship it to our designated service center in Jakarta using a trackable courier service.

• 4.
  Replacement or Refund

  Upon receiving and inspecting the returned item, we will process your replacement unit or issue a refund to your original payment method within 7 business days.